Thirteen Productions Terms and Conditions

1. Introduction

Welcome to the Thirteen Productions website. By accessing, using our website or making a purchase, you agree to comply with and be bound by these terms and conditions. If you don’t agree, please don’t use the site or make a purchase.

2. Definitions

For the purposes of these Terms and Conditions:

• Thirteen Productions (“we”, “our”, “us”) refers to Thirteen Productions.
• Website refers to our official site and all related microsites.
• Material means all information, data, text, graphics, links, computer code, or other content published on, contained in, or available through the Website.
• Privacy Policy means our Privacy Policy.
• Cookie Policy means our Cookie Policy.
• Products refer to any physical or digital goods offered for sale on our website.

3. General

You agree to use this website for lawful purposes only. You must not misuse the website by introducing viruses, attempting unauthorised access, or engaging in any activity that could disrupt our service.

We reserve the right to change these terms and conditions at any point by posting changes online. Your continued use of this Website after the changes are posted constitutes your acceptance of the modified terms and conditions.

Additional terms and conditions may apply to specific sections, purchases, or promotions, and will be clearly stated on the relevant page.

4. Accuracy of Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not guarantee the completeness or reliability of the content and advise you to verify any information with a professional before relying on it.

5. Personal Data

By using our website, you consent to the collection and use of your data as described in our Privacy Policy and Cookie Policy.

6. Purchases and Refund Policy

Physical Product Purchases

If you purchase a physical product from us, you have the right to cancel and return your order within 14 days of receiving it, in accordance with UK consumer law. To be eligible for a return, the product must be unused and in its original condition. To request a return, email us at [email protected].

You are responsible for return shipping costs unless the item is faulty or incorrect. Once the item is returned and inspected, a refund will be issued within 14 days.

Digital Products

If you purchase a digital product, you will be asked to consent to immediate access or download. By doing so, you acknowledge that your right to cancel within 14 days is waived, in line with UK law. If you do not agree, you will need to wait 14 days before accessing the content or you may choose not to proceed with the purchase.

Payment Authorisation

By making a payment to Thirteen Productions, you confirm that you are authorised to use the payment method and that sufficient funds are available. We reserve the right to cancel or refuse any payment we believe may be fraudulent.

7. Intellectual Property

All content on this website, including text, images, and logos, is owned by or licensed to Thirteen Productions. You may not reproduce, distribute, or modify any content without our permission.

8. External Links

Our website may contain links to external sites. We are not responsible for their content and do not endorse them.

9. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential loss arising from your use of our website, products, or services, or any reliance on the information contained in these terms and conditions. This includes, but is not limited to, any errors or omissions in the terms themselves. To the extent permitted by law, if Thirteen Productions is found to be liable and that liability has not been lawfully excluded, our total liability for any single claim — or for multiple claims arising from the same event — will be limited to the amount you paid for the relevant digital good, service, or product.

11. Third-Party Services

We may use third-party services for payments, product delivery, event ticketing, order fulfilment and digital content distribution. While we work with reputable providers, we are not liable for any issues caused by these services. Your use of those services is also subject to their terms and conditions.

12. Changes to These Terms

We reserve the right to update these terms at any time. Continued use of our website after changes are posted constitutes acceptance of the revised terms.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these terms, please contact us at [email protected].